YesHello is a Sales ****Intelligence platform for small business that captures all customer interactions across WhatsApp, and all social media (email, Facebook Messenger, Instagram DMs, WeChat, Telegram, Viber, Line, SMS, Twitter, website live chat, and phone)—contextualises all customer interactions to help teams close more sales.
YesHello gives small businesses full context and total customer visibility—from first first message, to sales, to support. Making customer engagements more precise, contextual, and purposeful.
YesHello powers the customer engagement engine at Volvo Malaysia, Jaguar, Land Rover, BYD, TeaLive, SIRIM Bhd., Beam Mobility Scooter, iHeal Medical Centre, Sustainable Energy Development Authority (SEDA), Asia e-University and many more.
Our vision moves past the paradigm of messaging apps and into unlocking truth to help people and companies reach their full potential. So far, it seems to be working.
We believe having full context, from lead source, full customer history, past purchases, all conversations, and previous issues—empowers teams to make decisions based on the full-story instead of guess-work. This is the key to building long term meaningful customer connections.
Welcome to the data room, we’re thrilled to have you here.
-Carliff Rizal, CEO
YesHello | Total Customer Visibility to Grow your Business
YesHello makes selling by chat easier for small business by capturing all customer chats across WhatsApp, and all social media into one place.
Agents now have full customer visibility to close sales faster.
Principles of YesHello as a Product
YesHello Product Overview Video Script
Real Sales & CSM Call Recordings
[Customer Feedback ](https://altaficial.notion.site/Customer-Feedback-126ece9eec6181d48cabec040ef02399)
[Key Growth Metrics](https://altaficial.notion.site/Key-Growth-Metrics-126ece9eec618167b4e4d7a8c21203e6)
Marketing - Paid Campaigns & Experiments
Financial Model, Forecasts, P&L, and Use of Funds
Monthly Management Accounts (P&L, Balance Sheet in PDF)
Historical - P&L, Balance Sheet
Who is Who
YesHello Org Chart
Payroll and salary breakdown
Employee contracts
YesHello Standard Employment Contract
KL Office Lease
Incorporation & Company Registration
Cap Table and Share Register
Terms of Service
Service Level Agreement
Acceptable Use Policy
Ethics and Supplier COC
Data Protection Agreement
Contracts
Master Services Agreement
Mutual Non-Disclosure Agreement (Mutual NDA)
HIPAA Business Associate Agreement Standard Order Form
Patents
Partner Agreements
Key Customer Contracts
Annual Management Accounts
Insurance
EMI Options Scheme
Founders Documents
Subsidiaries
Seed Round Documents
SOC2 Certification
HIPAA
EU GDPR Data Sharing Agreements
[https://docs.google.com/document/d/1Pq0N0p2mUK_SrRtWgZfdNiUfdDNsx6OvV9MXeA9kbyw/edit#heading=h.5pprzyznoem](https://docs.google.com/document/d/1Pq0N0p2mUK_SrRtWgZfdNiUfdDNsx6OvV9MXeA9kbyw/preview#heading=h.5pprzyznoem)
Infrastructure Diagrams
Link to Seed Technical Due Diligence
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